Privacy Policy

Effective date: May 29, 2026

Introduction

Express Moving and Delivery is a residential moving company serving Ottawa, Ontario and the surrounding areas, including Kanata, Orleans, Gloucester, Nepean, Barrhaven, Stittsville, Manotick, Kingston, Cornwall, Pembroke, Smiths Falls and Carleton Place. We provide home moving, packing services, furniture delivery and piano moving.

This Privacy Policy explains what personal information we collect through our website at https://expressmovingdelivery.ca, how we use it, who we share it with and the choices you have. By using our website or requesting a quote, you agree to the practices described in this policy.

We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Information you give us

When you fill out the quote request form on our website, we may collect the following:

• Your name (optional)
• Your phone number (required)
• The location you are moving from
• The location you are moving to
• The size of your move
• Your preferred moving date

You may also give us personal information directly when you call us or contact us through our Facebook page.

Information collected automatically

When you visit our website, certain information is collected automatically, including:

• Your IP address
• Device information such as device type and operating system
• Browser type and settings
• Information collected through cookies and similar technologies, including pages viewed and how you interact with our site

How We Use Your Information

We use the personal information we collect to:

• Respond to your request with a moving quote
• Contact you to schedule and carry out your move
• Provide customer service and answer your questions
• Improve our services and our advertising
• Meet our legal and regulatory obligations

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to understand how visitors use the site and to measure the performance of our advertising.

We use Google Ads conversion tracking (gtag.js), which sets cookies to record when a visit to our website leads to an action such as submitting the quote form. We may also use Google Analytics, which sets cookies to help us understand how visitors find and use our site. We also maintain a Facebook page, and activity on that page is subject to Facebook's own policies.

You can control or disable cookies through your browser settings. You can also manage how Google uses cookies for advertising through your Google Ads settings. Blocking some cookies may affect how parts of our website work.

How We Share Information

We do not sell your personal information.

We share personal information only as needed to operate our business, including with:

• Service providers who help us operate our website and manage enquiries. The quote form submissions are stored in a customer relationship management (CRM) system operated by GoHighLevel (also known as LeadConnector or HighLevel).
• Google, in connection with the advertising and analytics tools described above.

We may also disclose personal information if we are required to do so by law or in response to a valid legal request.

Data Retention

We keep your personal information only for as long as it is needed for the purposes described in this policy, including responding to your quote, completing your move, providing customer service and meeting our legal obligations. When the information is no longer needed, we take reasonable steps to delete it or remove the details that identify you.

Your Privacy Rights Under Canadian Law

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request that we correct information that is inaccurate or incomplete
• Withdraw your consent to our use of your personal information, subject to legal and contractual limits
• Make a complaint about how we handle your personal information

To exercise any of these rights, please contact us using the details in the "How to Contact Us" section below. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada.

Security

We take reasonable steps to protect your personal information against loss, theft and unauthorized access, use or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Children

Our website and services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Third-Party Links

Our website and our Facebook page may contain links to other websites that we do not operate. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

How to Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, you can reach us:

• By phone at (819) 724-2211
• Through our Facebook page at Express Moving and Delivery on Facebook
• By email at [ADD EMAIL]